Patient Service Management in the Community Health Centers During the Covid-19 Pandemic

Abstract

The Community health centers are one of the health services that have a high risk of infection transmission, safety and health of human resources in health care facilities, patients, patient companions and visitors, especially during the COVID-19 pandemic. Community health centers are at the forefront of efforts to contain and control pandemics. Good management and public health center services will break the chain of transmission of COVID-19. The study aimed to review patient service management in the public health center during the covid-19 pandemic. A literature review was done by collecting the results of scientific publications within 2019-2020 from databases such as EBSCO, AJN, Springer, Google scholar, and through a data base from credible sources. Data from the articles were reviewed using CASP tools. Results of the review showed that that can be made to obtain a "zero confirmation" COVID-19 result are by implementing the flow of patient admissions during the pandemic in accordance with the technical guidelines for patient admission and discharge, implementing infection prevention and control and conducting proper triage. Administrative control that are carried out appropriately, such as the management pattern for admitting patients during the COVID-19 pandemic, can ensure the safety of health services provided to the community without transmission.